Effective Date: 20/04/2025
Last Updated: 20/04/2025
Sara Estate Agents (“we,” “our,” or “us”) is committed to protecting your privacy. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and ensure that your personal information is collected, stored, used, and disclosed responsibly.
1. Collection of Personal Information
We collect personal information that is necessary to provide you with real estate services. This may include:
- Your name, phone number, email address, and home address
- Proof of identification when attending open homes
- Information provided through online forms, emails, phone calls, and in-person interactions
- Financial details related to real estate transactions
- Any other information required by law or for our services
We may collect information from you directly or from third parties, such as publicly available sources or business partners.
2. Purpose of Collecting Personal Information
We collect and use personal information to:
- Facilitate property sales, rentals, and management services
- Communicate with you regarding property listings, inspections, and market updates
- Send legal documents such as Section 32 statements
- Maintain security records of individuals attending open inspections
- Provide relevant marketing and promotional materials (you may opt out at any time)
- Comply with legal and regulatory obligations
Failure to provide necessary personal information may limit our ability to assist you.
3. Storage and Security of Personal Information
Your personal information is stored securely in physical and electronic formats. We implement security measures to prevent unauthorized access, modification, or disclosure. If personal information is no longer required, we take reasonable steps to destroy or de-identify it.
4. Disclosure of Personal Information
We may disclose personal information:
- To service providers, legal advisors, financial institutions, and other parties involved in real estate transactions
- To regulatory authorities where required by law
- With your consent or as otherwise permitted by law
We do not sell or rent your personal information to third parties.
5. Access and Correction of Personal Information
You may request access to or correction of your personal information at any time by contacting us. We will take reasonable steps to ensure your information is accurate, up-to-date, and complete.
6. Marketing and Opt-Out Rights
We may use your personal information to send you real estate updates and marketing materials. You can opt out of these communications at any time by emailing [email protected].
7. Cookies and Online Data Collection
Our website may use cookies to enhance user experience. You can modify your browser settings to refuse cookies, but this may affect website functionality.
8. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please email us at [email protected].
We take privacy complaints seriously and will respond promptly to address your concerns.